Our commitment to transparent and efficient complaint resolution. Clear process for addressing partner concerns and ensuring satisfactory resolution timelines.
Omkar Enterprises is committed to maintaining the highest standards of service and partner satisfaction. This Grievance Redressal Policy outlines our systematic approach to addressing and resolving partner complaints in a fair, transparent, and timely manner.
We value our partners' feedback and consider complaints as opportunities to improve our services and strengthen our partnership relationships.
A grievance is any concern, complaint, or dissatisfaction expressed by a partner regarding:
Our 4-step grievance resolution process ensures systematic handling of all complaints:
We adhere to strict timelines for grievance resolution:
Within 24 hours of complaint receipt (via email/SMS)
Within 48 hours with preliminary findings
Every 72 hours until resolution
Within 7 working days for standard complaints
Within 15 days with interim solutions provided
Partners can submit grievances through multiple convenient channels:
If you're not satisfied with the initial resolution, you may escalate your grievance:
For any complaints or concerns, contact our dedicated grievance redressal team:
Tips for Effective Grievance Resolution
Provide complete details: Partner name, investment details, specific issue, supporting documents. Maintain reference number for follow-up. Keep records of all communications.
Complaint Reference Number: All grievances receive a unique reference number for tracking. Please quote this number in all follow-up communications.
Written Confirmation: Resolution is confirmed via email/registered post for documentation.
Follow-up Mechanism: We follow up 7 days after resolution to ensure continued satisfaction.